For customers who do not receive emails from our store

[Please check]

If you do not receive emails from our store (one-time password for logging in, order confirmation email, shipping completion email, inquiry confirmation email, inquiry reply email)

We will always send a reply email to customers who contact us.
If you have not received an email from us, it may be due to one of the following reasons:


◆Cases where the email has been sorted into the spam folder <br>Please check your spam folder. In particular, if you are using a mobile phone address or a free email address (gmail.com, hotmail.com, yahoo.co.jp), please check as the email may not have been delivered.


◆Cases of incorrectly entering an email address <br>There seem to be many cases where the domains ".ne." and ".co." are entered incorrectly.


◆If you use a free email service (hotmail.com / gmail.com / yahoo.co.jp, etc.) <br>Emails from our store may have been judged as spam and sorted into your spam folder. Please check your spam folder and set it to exclude emails from our store.


*Cases where emails are classified as spam due to email software or antivirus software functions Depending on the settings of your email software or antivirus software, emails may be automatically classified as spam. If you are using this function, please set it to exclude information emails from our store from your spam folder.


*The email may have been blocked by your provider's spam mail service . Depending on your provider, a free service that blocks spam mail may be set as standard. Please check with your provider.


◆The maximum capacity of your mailbox has been exceeded . If you are using an email service that has a maximum capacity limit, you may not be able to receive emails if the email storage capacity is exceeded. In this case, you can receive emails by deleting some unnecessary or old emails to increase the capacity and then trying again.


◆ Cases where emails from our company are not received due to "email rejection settings"

Please add us to your provider's whitelist (allowed receiving list) in the settings screen so that you can receive emails from us ( @yourorganics.co.jp ).