Full refund guarantee for some products

What is a full money back guarantee?

If you purchase prickly pear oil from YOUR ORGANICS for the first time and experience skin abnormalities such as itching, swelling, or excessive redness, we will provide a full refund of the product price within 30 days of the order date, provided that at least two-thirds of the oil remains.
*Transfer fees will be borne by the customer.
Since the product is not sold in physical stores and no samples are provided, this is a support system for customers who are purchasing for the first time and are concerned about compatibility with their skin.

Notes about the full money back guarantee

  1. The refund guarantee applies if you report within 30 days of the product's shipping date. If you report beyond that date, the guarantee will not be valid.
  2. If more than two-thirds of the oil has been used, the product will no longer be eligible for coverage.
  3. If you experience any abnormalities on your skin, discontinue use immediately.
  4. A full refund is only available if the product does not suit your skin . Refunds due to reasons such as the product's effectiveness or fragrance are not available .
  5. If you purchase multiple items eligible for the Money Back Guarantee, only one item will be eligible for a refund.
  6. To avoid fraud, refunds will be made directly to your bank account, regardless of the payment method.
  7. Refund requests are only accepted via the " Contact Us" form . If you simply return the product, you will not receive a refund.
  8. Refunds are only available if monetary transactions have taken place. Points and coupons used are not included in the refund amount, and points used will not be returned.

Patch test recommended

  • We recommend a patch test before first use to check your skin's reaction.
  • When testing for facial care, apply a small amount to areas with thicker skin such as the forehead or cheeks and observe the condition for about an hour.
  • Do not test on areas with thin skin such as around the eyes, neck, or décolleté.
  • If your skin is irritated (acne, breakouts, etc.), wait until your skin condition has stabilized before testing.

▼If I get a full refund, will I not be able to make a next purchase?

In principle, we cannot accept repurchases of the same product for which a full refund has been applied. In addition, we may refuse repurchases of products that contain similar ingredients or related products in the same category based on your order history, and in some cases we may refuse to accept repurchases.


▼Is the full refund guarantee also applicable for regular deliveries?
Only the initial subscription purchase is eligible for a full money back guarantee.


▼Can I use this if I have acne or rough skin?

In general, if you have acne or rough skin, we recommend that you avoid excessive moisturizing. These products and actions may worsen your skin condition. As a top priority, it is important to keep your skin clean. We recommend using this product only after your skin condition has stabilized.


▼Can I return products that I have already used?

Any unused products must be returned postage-paid.